We do not request any personal information other than your email during our transaction. The email’s sole purpose is to deliver your product. We do not store your email in any sort of database. We will not contact you unless you request information. All sales information is kept private.
▶ Will The Ultimate WOD Log Work On My Phone?
Not yet. We are currently developing our mobile apps and expect them to be available at a later date. If you have interest in this product please email email@example.com and put “Mobile App” in the title and you will receive 50% off when we release the product.
▶ What Is The Refund Policy?
Normally, offering non-tangible irrevocable, digital goods there would be no refund. But with The Ultimate WOD Log if you try the product out for two weeks and you just don’t like it you can get a full refund within those 14 days.
▶ Who Should I Contact If I Have a Problem?
All inquiries can be sent to firstname.lastname@example.org SUPPORT HOURS: We actively respond to email questions and requests during normal business hours which are Monday – Friday, 8 a.m. to 5 p.m. Central Standard Time. Every effort will be made to get back you in a timely fashion as we understand the importance of efficient customer service. Please give 24 hours for a response.
▶ Do You Offer Phone Support?
We do not offer phone as part of our support services. This is why we have paid moderators that will provide email support when requested. Not providing phone support enables us to maintain a competitive price for our products.
▶ How Do I Get Started?
Getting started is easy. Just download your purchase from the link that we provide to you. After it is downloaded you can right click on the file where it was downloaded and click open. It will then automatically open in excel. Once it is open it will prompt you for the appropriate information needed for each box. Just follow the directions provided in the program and you are well on your way.
▶ What if I Am Not Good With Excel?
We know that the complicated features and codes of excel can be a bit daunting, but you don’t need to worry about it. We lock all of our cells and formulas where you can’t accidentally mess up your product. You just worry about logging your workouts. We will worry about all the technical details.
▶ Do Your Tools Require Specific System Requirements?
Yes, it requires excel which is a basic program in Microsoft Office.
▶ Do Your Tools Work for PC & Mac?
Yes, the file that you actually download is a .exe that will work with .xls that works with excel in both PC and Mac. It will work on PC and MAC as long as you have excel.